Website MGM Resorts International
MGM Resorts International is looking for highly motivated and talented candidates for the part-time role of Valet Clerk Cashier – Part time (MGM Springfield). The new role is available in Springfield, MA 01103 (Metro Center area).
Job: Valet Clerk Cashier – Part time (MGM Springfield)
Company: MGM Resorts International
Location: Springfield, MA 01103 (Metro Center area)
It is the responsibility of the Valet Clerk to assist customers with checking in and out of Valet and directing traffic while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
Warmly greets and assists all guests at the Valet Front Drive areas while providing courteous, efficient and enthusiastic service.
Monitors the traffic in designated areas.
Monitors and directs the traffic at the Hotel Valet and Casino Valet while ensuring that safety equipment is used.
Accommodates guests requiring special assistance and aid, such as issuing scooters and wheelchairs.
Inputs incoming valet tickets into computerized system for valet parking customers and maintains on-hand cash.
Inputs Information into the CVPS system from the valet tickets within 15 minutes of receiving it.
Performs ticket reconciliation at the end of the shift to ensure all retrieved vehicles are taken out of the system.
Maintains a clean and safe working area by picking up trash, sweeping valet areas and keeping valet booths clean.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Responds effectively to guest inquiries in person or via phone related to the property, directions and the local area while providing excellent guest service.
Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties within scope of authority; otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent.
Six (6) months of previous experience in a similar role in the hospitality industry or environment.
Bilingual abilities, English as the primary or secondary language.
CERTIFICATES, LICENSES, REGISTRATIONS:
Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.
Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.
Teamwork: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others’ ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities.
Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.
Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.
Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.
Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
Safety Orientation: The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks including constant standing, walking, running, frequent bending, reaching, kneeling, and squatting.
Computer Skills: The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.
Following Policies and Procedures: The ability and willingness to learn and follow the company’s policies, procedures, and regulations related to operations, guest relations, human resources, safety, security, and loss prevention.
Regular scheduled hours : Work Days: Varies Hours: Varies
Other – Must be flexible if needed for occasional work outside of normal business hours.