Website MileOne Automotive
New Service Advisor/ASM – Heritage Toyota Owings Mills are available in Owings Mills, MD with MileOne Automotive. Motivated candidates with excellent interpersonal skills are encouraged to apply.
Job: Service Advisor/ASM – Heritage Toyota Owings Mills
Company: MileOne Automotive
Location: Owings Mills, MD
You pick your hours! Heritage Toyota Service Center in Owings Mills is now hiring a Full Time and Part Time Assistant Service Advisor.
Join a team with our state of the art facility where we’re able to provide the best of the best for our customers – increasing your CSI score bonus potential.
As a part of MileOne Autogroup, Heritage Toyota Service Center, is able to provide you the best opportunities for career development.
As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.
Your specific duties in this role will include:
Managing your own work in process and providing excellent customer service
Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
Contacting customer regarding any changes in the estimate or promised time
Scheduling service appointments
Managing telephone inquiries regarding appointments
Addressing and resolving customer complaints
As an Automotive Service Advisor, you must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team.
Specific qualifications for the role include:
High school diploma or GED; associate’s or bachelor’s degree, preferred
Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families’ succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more.
MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click “Why MileOne”.
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.