Website The Ohio State University
If you are looking for a part-time career then apply for the Desktop & Educ Support Spec. The new position is open in the Columbus, OH at The Ohio State University local office. Check out the details below.
Job: Desktop & Educ Support Spec
Company: The Ohio State University
Location: Columbus, OH
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Both current Ohio State employees and the general public may apply for this unclassified professional position.
Message to Applicants
Number of Positions Available
Desktop & Educ Support Spec
Desktop & Educ Support Spec
OCIO Customer Solutions
Summary of Duties
The Desktop & Education Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer, and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. — Critical tasks performed by this area also include communicating, tracking, and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point.
May be required to work a flexible schedule, which could include evenings and weekends.
Position may be required travel to other OSU campuses for training and knowledge transfer sessions.
Additional Information for Applicants:
There are two positions available with this posting.
Pre Employment Screening
Requires the successful completion of a background check.
Bachelor’s degree or an equivalent combination of education and experience. Experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.
More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. A bachelor’s degree in information technology, information management, or a related field. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.
$23.07 – $27.89 Hourly
Information Technology (IT)
Job Appointment (FTE%)
Temporary or Regular
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Posting End Date
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