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Residential Coordinator Volunteers of America Colorado Branch Denver, CO 80204

Website Volunteers of America Colorado Branch

New Residential Coordinator are available in Denver, CO 80204 with Volunteers of America Colorado Branch. Motivated candidates with excellent interpersonal skills are encouraged to apply.

Brief Details

Job: Residential Coordinator


Company: Volunteers of America Colorado Branch
Location: Denver, CO 80204

Job Description

The Residential Coordinator the Senior Women’s Shelter (SWS) is directly responsible for the management of the facility (during their shift), the service provision for the participants in the program, assisting the residents with maintaining their Stay in the program as well as obtaining housing in the community upon exit. This program is a 24-hour shelter program serving to 25 unaccompanied senior women and three unaccompanied Veteran Service modalities include Housing First, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crises De-escalation, and Critical Time Intervention. Job duties include supporting and coordinating the Residential Case Manager in the delivery of appropriate housing stability and support services for women experiencing chronic homelessness including ensuring client needs are met, maintaining the safety and wellbeing of all 28 residents, maintaining the cleanliness of the facility, providing life skill classes, maintaining client files and program data entry/ maintenance. Further, Residential Coordinators will have expertise in mental health services and may develop specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.

Ensures that the resident’s voice is heard, and when appropriate the resident’s ideas play a prominent role in programming.
Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system.
Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of the residents in a Safe Haven Model. Assists in relocating residents as needed and securing emergency housing.
Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains chronic homelessness documentation and disability documentation. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
Maintains the physical and emotional safety of all residents in the facility. Manages the milieu and addresses any resident conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Oversees and participates in general house maintenance such as assisting in cooking, supplying linen and personal items, conducting building walk-through, enforcing rules, checking chore completion, setting and checking alarms, etc.
Serves as coordinator for holiday projects and other special projects as assigned.
Assists in the supervision of volunteers during shifts worked.
Maintains regular front desk duties that include but are not limited to: answering phone calls, taking messages, accepting donations, handling mail, handing out a bus pass.
Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to their team.
Serves as a member of the coverage on-call rotation team (full-time only).
Provides coverage at other facilities other than the assigned facility as requested by management staff.
Participates during work hours in the scheduling of staff for open shifts as requested by management staff.
Attends staff meetings and training as scheduled. Participates as an equal member of the Irving Street team.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Performs all other duties as assigned.

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that resident(s) has an active voice in programming.

Associates Degree in a related area or the equivalent experience in human services.
One-year direct human service experience.
Good organizational and planning skills; work well as part of a team.
Complete program credentialing process, to include criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications.

Experience working with individuals experiencing chronic homelessness, severe, and persistent mental health concerns, and residential case management experience.
Residential experience and/or milieu management.
Crises intervention skills.

Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time-management and prioritization skills.
Experience working both independently and, in a team-oriented, collaborative environment.
Strong organization skills.

Ability to be single staffed while in the facility while having the responsibility for the safety of up to 25 residents.
Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.
Some lifting is required but should rarely exceed 25lbs.
Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

Wed-Sat 12:30 pm-10:30 pm (full time).
Mon-Thurs 10:00 pm – 8:00 am (full time).
Sun-Tues 12:30 pm – 10:30 pm (30 hours a week).
Sat & Sun 10:00 pm -8:00 am (20 hours a week).
All full-time staff is also required to be on the on-call rotation. This may result in being on-call approximately every 4-6 weeks. During on-call, all staff is required to answer calls for coverage issues for an entire seven days (Friday at 5 pm until the next Friday at 5 pm). This may require coverage of shifts at all residential facilities. There is a $100 stipend as compensation for being on call plus any overtime worked.

The program is located at 1247 Santa Fe Drive, Denver, CO 80204. The main staff office is located in the entrance area of the facility.

Salary: Commensurate with experience, expertise, proficiency, and market benchmarking.

Benefit eligibility is based on job type/status:
Paid Holidays.
Paid Time Off.
Volunteer/Wellness Day.
Tuition Assistance.
Pension and 403b Retirement Plan.
Health, Dental, Vision, Pet Insurances.
Life Insurance (Including Accidental Death & Dismemberment).
Accident Insurance.
Short Term & Long Term Disability.
Employee Assistance/Work-Life Balance Program.
Employee Discount Program.
LifeLock with Norton.

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